A key part of the service we provide is to check each site every morning (including weekends and Bank Holidays) to ensure that any leaks or unwarranted increases in consumption are identified immediately.

Low minimum flow through the night at this office block until 20 May when ongoing flow increased to 116 litres every hour from 4 litres per hour. Customer notified on Saturday 21 May and problem resolved by maintenance personnel on 23rd May. Unchecked, the additional flow would have cost £160 per month

On occasions when this occurs, the customer is notified and able to respond promptly to resolve the problem. By providing this service, we can be confident that water consumption is controlled. Without a comprehensive monitoring system, the first time customers are aware of an issue is when a high water bill is received, by which time, hundreds or thousands of pounds can be lost.