A key part of Demeter's service is to carry out checks on a daily basis to immediately identify any problems as they occur. These checks are carried out 7 days a week, giving our customers comfort that their water use is in safe hands.

As we work with more customers, the frequency of problems being identified increases. Sunday 17th July was no exception, with calls going out to a town centre supermarket, a business park and municipal park about increases in water consumption, which left unchecked will costs thousands of pounds.